Customer Service and Support
Placing an Order:
All orders can be made online using the VitaminB-17.com shopping cart. Items can be ordered and removed using the shopping cart functions from the product description and checkout pages. While on our site, shopping cart contents can be checked by clicking the review cart link located on every page of the site. If you want to change the number of items or delete an item then just enter the correct count in the white box next to the item description then click "update". If you enter a zero then the item will be deleted. You can only do this for one item at a time. If for any reason, you are having difficulty placing your order or you just have a question, please Contact Us
and we will be glad to assist you.
VitaminB-17.com accepts payment by American Express, Visa, MasterCard, Discover Card, and PayPal (upon request).
Your order may be subject to credit verification at the discretion of VitaminB-17.com. We verify the shipping/billing address information you provide before processing your order. If the information you provided disagrees with your credit card company's records, your order may be delayed or held. We will contact you if your order is being held and provide you with instructions. Failure to reply or meet the conditions of these instructions will result in automatic cancellation of your order within 2 business days. These policies are designed to protect our customers and business against credit card fraud. We apologize in advance if they present any inconvenience.
Damaged or Incorrect Items
In the event that any of your products arrive damaged, or you receive the wrong item, please click here to Contact Us
within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contact Customer Service for instructions, as we may require return of the damaged goods. In case of damage we will ship a replacement promptly. If you have ordered incorrectly, we will ship the correct item once we have received the return of the incorrect product in it's original state.
Our Commitment to Privacy:
We appreciate your patronage and respects your personal privacy. We will never share or release your personal information such as your name, street address, telephone number, fax, e-mail address or any other personal information, without your consent. The personal information that you provide to us is used only to process your order, reply to your questions, send health information and to improve your future experiences with our website.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties.
We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Usage by Minors:
Because of the nature of the World Wide Web, VitaminB-17.com cannot prohibit minors from visiting our site. VitaminB-17.com must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. VitaminB-17.com requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to us be 18 years of age or older.
Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We guarantee that every transaction you make at VitaminB-17.com will be 100% safe. Our secure server encrypts all of your personal information including credit card number, name, and address so that it cannot be read as it travels through various computer systems. Credit Card information is never stored longer than it takes for us to retrieve and process the order.